Measuring Performance

  • Business Review Model (PDF): flowchart that shows how to align and analyze program measures to ensure levels of service are being met.
  • Measuring Success (PDF): presentation that focuses on developing program measures and aligning programs and work to support an organization's strategic goals and objectives.
  • Performance Measurement Journey (PDF): this visual depiction shows the various types of business measurements on a spectrum based on their focus to an organization.
  • Proactive Planning Map (PDF): flowchart that shows how to plan programs, services, and processes from a customer-focused approach.
Performance Measurment