Organizational Performance Management

  • Business Review Model (PDF): flowchart that shows how to align and analyze program measures to ensure Levels of Service are being met.
  • Cascading Alignment (PDF): a visual depiction of how to align an organizations goals and objectives with department/division programs and individual employee's work.
  • Citizen Engagement (PDF): this presentation focuses on how Pasco County uses the "voice of the customer" to develop strategic goals and prioritize work.
  • Continuous Quality Improvement (PDF): this flowchart shows how define, analyze, implement and evaluate improvement efforts in an organization.
  • Culture Shift (PDF): this presentation focuses on how Pasco County BOCC shifted to a performance management culture.
  • IT-MIS Master Plan (PDF): this flowchart shows how to analyze and plan technological needs within an organization.
  • Organizational Performance Management (PDF): this presentation focuses on how Pasco County BOCC has set up their Organizational Performance Management department to best create and maintain a culture of continuous improvement.
  • Pasco County Strategic Planning (PDF): this presentation focuses on how Pasco County BOCC develops and implements their Strategic Plan from a customer-focused standpoint.
  • Performance Culture Shift (PDF): this presentation focuses on how Pasco County BOCC learned from past experiences to develop a culture of continuous improvement and performance management.
  • Performance Management Process Map (PDF): a visual depiction of how teams and individuals within an organization fit into the various performance management processes.
  • Proactive Planning Map (PDF): flowchart that shows how to plan programs, services, and processes from a customer-focused approach.
  • Resourcing Gap Analysis (PDF): flowchart that shows how to determine the most efficient and effective way to resource work.
High performance chart goes up