Emergency Services
Non-Emergency Phone and Hours
Monday through Friday
8 am to 5 pm
727-847-8102
Dial 911
If you call 911 don't hang up! Hanging up will only slow down our response. Emergency Communications strives to answer every call as they are received but we recognize that during certain times multiple calls are received for the same incident and need to be managed so all emergencies can be handled.
Do Not Call 911
Located in New Port Richey, Pasco County 911/Central Dispatch is a consolidated public safety answering point (PSAP), responsible for handling requests for law enforcement, fire, and EMS agencies for the entire Unincorporated County of Pasco as well as the City of San Antonio.
Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire, or medical emergency. A 911 call goes over dedicated networks to the appropriate 911 answering point (PSAP) for the caller's location, and trained professionals then send the emergency help needed.
Public Safety Communications is a consolidated communication center that provides emergency communications for and between the Pasco County Sheriff's Office, Pasco County Fire Rescue, and Dade City Police.
Monday through Friday
8 am to 5 pm
727-847-8102
Dial 911
- For serious medical problems
- To report an accident
- To report a fire
- To stop a crime in progress or about to occur
- When life or property is endangered
If you call 911 don't hang up! Hanging up will only slow down our response. Emergency Communications strives to answer every call as they are received but we recognize that during certain times multiple calls are received for the same incident and need to be managed so all emergencies can be handled.
Do Not Call 911
- For directions
- For directory assistance
- For routine police business
- For weather information
- Non-emergency utility problems
- To complain about barking dogs or loud stereos
Located in New Port Richey, Pasco County 911/Central Dispatch is a consolidated public safety answering point (PSAP), responsible for handling requests for law enforcement, fire, and EMS agencies for the entire Unincorporated County of Pasco as well as the City of San Antonio.
Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire, or medical emergency. A 911 call goes over dedicated networks to the appropriate 911 answering point (PSAP) for the caller's location, and trained professionals then send the emergency help needed.
Public Safety Communications is a consolidated communication center that provides emergency communications for and between the Pasco County Sheriff's Office, Pasco County Fire Rescue, and Dade City Police.
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FAQs
- Know the address or intersection where assistance is needed.
- Do not hang up the phone after you dial 911. Please wait until you have spoken to an operator.
- Only call 911 for life-threatening emergencies.
- For non-life-threatening emergencies call 727-847-8102.
When a 911 call is received by Public Safety Communications, an Emergency Communications Officer triages the call using a state-of-the-art computerized dispatch protocol from the International Academy of Emergency Dispatch to ensure an appropriate response to each call for service.
The call is then dispatched by the appropriate emergency dispatcher, and they send the closest Deputy, Paramedic, and/or Firefighter. While the emergency dispatcher is sending first responders, the Emergency Communications Officer is simultaneously gathering information that is vital for the first responders.
Note: First responders are already on their way while the Emergency Communications Officer is asking these questions!
Once a call taker determines the type of emergency, a call is generated in our Computer Aided Dispatch (CAD) system and is routed immediately to a dispatcher. Delays may occur if a caller cannot give an accurate address or if a caller is not cooperative enough to provide basic information so that the call-taker can properly input the call.
The questions are asked to determine the type of emergency and appropriate response. The more questions we ask, the more information we can pass on to responders and the better prepared they will be.
