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New Payment Process
Important Update | 10/22/21: Pasco County Utilities is excited to announce a new bill pay service for paying your utility bill, powered by Invoice Cloud. Exciting features and more convenient ways to pay are on their way! The new Pay-by-Phone number is 855-786-5344. A new processing fee of 2.75 percent is applied to all credit card transactions with a minimum payment of $1.50 and maximum payment of $125,000. ACH payments made, using your banking information, will be charged a $2.50 processing fee, when paying online, up to a maximum payment amount of $125,000... Read More New Payment Service Provider for Pasco C
View Step-by-Step Guide | Billing Email Notifications & Unsubscribe Option
Payment Type | Features Include: |
| SIGN IN - Utility Account Access | Login or register for online utility and billing access • Same day payment processing • View My Bill • Disconnect Service • Pause Service • Please Note: If you are using Internet Explorer 10, select "Tools" and select "Compatibility View" before logging into Pasco Easy Pay. IMPORTANT UPDATE: Pasco County Utilities transitioned to a new payment service provider, Invoice Cloud, to ensure the same excellent customer service expected with more convenient payment options... Learn More |
| Reconnect Services View Instructions | Step-by-step support for services disconnected due to non-payment or a delinquent account. |
| One Time Payment Online Quick Pay | The Online Quick Pay option is for customers who DO NOT need account details. • Same day payment processing • Pay by Credit/Debit Card or Banking Information. IMPORTANT UPDATE: Pasco County Utilities transitioned to a new payment service provider, Invoice Cloud, to ensure the same excellent customer service expected with more convenient payment options... Learn More |
| Pay-by-Phone 855-786-5344 | Same day payment processing • NOTE: To close an account please use the online View - Close Account Form |
| Payment In-Person View Locations | Visit one of three Customer Service Centers conveniently located in East, Central, and West Pasco. Note: Visa is not accepted for payments made in-person at any customer service location or drive-through. |
| Reoccurring Automatic Payment | Electronic Funds Transfer (EFT) Form (PDF-WCAG) | Electronic Funds Transfer (EFT): Automatic monthly payments can be established in person at a Customer Service drive-through or walk-up location. View Locations and complete the EFT Form prior. When using Google Chrome, please download the EFT form to access all form field features. All features are automatically available when using Internet Explorer or Firefox |
| Mail Payment US Postal Service | Send to: Pasco County Utilities P. O. Box 2139 New Port Richey, FL 34656-2139 |
| Overnight Delivery | Using Fed-Ex or UPS Send to: Utilities Customer Information & Services 7536 State Street New Port Richey, FL 34654 (Do Not Use USPS for Overnight Delivery) |
| Builder fees may be paid in three (3) ways: |
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The Difference Between Customer Numbers & Account Numbers
When making a payment or change to your account please be sure to note your Customer Number as well as your Account Number. A Customer Number will stay the same to maintain historical data for a user. An Account Number will change when a location or address is added or changed for a user. It is important to have both numbers noted to ensure payments are not credited to an outdated address or the wrong property, if there are multiple properties owned.
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Board of County Commissioners Approve Revised Rates, Fees, and Charges
Beginning October 1, 2021 Pasco County Utilities customers will see rate changes on their monthly water, wastewater, and reclaimed water bill. The average residential customer using 6,000 gallons of water would see a billing increase from $79 to $81.30, a difference of $2.30.
Residential reclaimed water customers also will see the base charge increase to $11 for up to 10,000 gallons, with a tiered rate of $1.10 for every additional 1,000 gallons used. There also continues to be a Back-Flow Prevention Device fee, which increases to $5.99.
Review: Additional updates, resources, and information can be found on the Pasco County Utilities Rates webpage.
Opens a New Window. Pasco County Commission Agenda - July 11, 2017 - 10:00 AM, Dade City:Pasco County Commission Agenda - July 11, 2017 - 10:00 AM, Dade City:
The following steps are to restart services that have been disconnected due to non-payment or a delinquent account:
Step One: Making a payment to restart service is the first step in getting services reconnected.
Personal Checks are NOT an accepted form of payment to reconnect services.
Payments to reconnect service can be made online though Pasco Easy Pay or though Pay-by-Phone at 844-450-3704. Customers unable to use the online or phone features have the alternative option of using the drive-through in New Port Richey and Land O’ Lakes to pay by Cashiers Check, Cash, or Money Order, open Monday - Friday from 8:30 a.m. - 4 p.m.
- Paying the wrong amount will delay re-connection of services.
- A fee of $145.00 will be included in the total bill to restart service.
- A new deposit will be required if there is currently no deposit on the account.
Step Two: After a payment has been made, using any of the methods above, contacting a Customer Service Representative is required.
- Payments and a notification call made prior to 2 p.m., on the day your services were turned off, will be restored the same day.
- Payments and a notification call made after 2 p.m., on the day your services were turned off, will be restored the next business day (Monday - Friday).
Both full payments and partial payments made after services have been disconnected, customers must contact the main office to have service reconnected.
Notification phone calls are required and necessary.
West Pasco (727) 847-8131 • Central Pasco (813) 235-6012 • East Pasco (352) 521-4285
Utilities Customer Service Representatives are available by phone, Monday - Friday, 8 a.m. - 5 p.m.
Disclaimer: This web site is intended for personal use of the customers of the Pasco County Utilities Services Branch on a limited access basis for informational purposes and to offer the option of paying a utility bill using electronic methods. Unauthorized attempts to access or change information on this service are strictly prohibited and may be punishable under all applicable laws.
By using this service, the User agrees to indemnify and hold harmless Pasco County and its officials, employees, agents and contractors for any damage of any type that may be caused by accessing this information via the Internet or using these electronic services.
Pasco County online payment services are not available during certain hours due to normally scheduled maintenance activities. If your business transaction has a due date associated with it, it is your responsibility to ensure that your payment is made by that due date. Delays caused by unavailability of any online service WILL NOT result in the reversal of any fees or late charges, as payments may also be made by other means such as postal mail and walk-in during normal business hours.
At present, we accept MasterCard, Discover, and American Express at each physical location with Visa, MasterCard, Discover, and American Express accepted online. After completing your payment, you will be presented with an online receipt to print for your records. If you provide a valid email address, you will also receive a receipt via email. Your payment will be processed at the close of the current business day, except for weekends and/or holidays, in which case your payment will be processed at the close of the next business day.