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Pay My Utility Bill
| Payment Type | Features Include: |
|---|---|
| SIGN IN - Utility Account Access Opens a New Window. | Login or register for online utility and billing access • Same day payment processing • View My Bill • Disconnect Service • Pause Service • www.PascoEasyPay.com • Please Note: If you are using Internet Explorer 10, select "Tools" and select "Compatibility View" before logging into Pasco Easy Pay. |
| Reconnect Services | Step-by-step support for services disconnected due to non-payment or a delinquent account. |
| One Time Payment Online Quick Pay Opens a New Window. |
Online payment option for customers who DO NOT need account details. • Same day payment processing • Pay by Debit/Credit Card |
| Pay-by-Phone 1-844-450-3704 |
Same day payment processing • NOTE: Accounts can not be closed via phone call. To close an account please use the online Close Account Form - CLICK HERE Opens a New Window. |
| Payment In-Person View Locations Opens a New Window. |
Visit one of three Customer Service Centers conveniently located in East, Central, and West Pasco. Note: Visa is not accepted for payments made in-person at a Customer Service Center. |
| Reoccurring Automatic Payment | Automatic Monthly Payment • Electronic Funds Transfer can be established in person at a Customer Service Center. View Locations Opens a New Window. |
| Mail Payment
US Postal Service |
Send to: Pasco County Utilities P. O. Box 2139 New Port Richey, FL 34656-2139 |
| Overnight Delivery | Using Fed-Ex or UPS Send to: Utilities Customer Information & Services 7536 State Street New Port Richey, FL 34654 (Do Not Use USPS for Overnight Delivery) |
The Difference Between Customer Numbers & Account Numbers
When making a payment or change to your account please be sure to note your Customer Number as well as your Account Number. A Customer Number will stay the same to maintain historical data for a user. An Account Number will change when a location or address is added or changed for a user. It is important to have both numbers noted to ensure payments are not credited to an outdated address or the wrong property, if there are multiple properties owned.
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FAQs for Online & Pay-by-Phone
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Step One: Making a payment to restart service is the first step in getting services reconnected. Checks are NOT an accepted form of payment to reconnect services. Payments can be made by credit card, cash, or money order and making a payment can be done online Opens a New Window. , by calling 1-844-450-3704, or in-person at a Customer Service Center. Payments using Visa are NOT accepted in-person. Visa is only available as a payment type online or over-the-phone.
- Paying the wrong amount will delay reconnection of services.
- A fee of $129.00 will be included in the total bill to restart service.
- A new deposit will be required if there is currently no deposit on the account.
Step Two: After a payment has been made, using any of the methods above, contacting a Customer Service Representative is required.
- Payments and a notification call made prior to 2 p.m., on the day your services were turned off, will be restored the same day.
- Payments and a notification call made after 2 p.m., on the day your services were turned off, will be restored the next business day (Monday - Friday).
Both full payments and partial payments made after services have been disconnected, customers must contact the main office to have service reconnected.
Notification phone calls are required and necessary.
West Pasco (727) 847-8131 • Central Pasco (813) 235-6012 • East Pasco (352) 521-4285
Utilities Customer Service Representatives are available by phone, Monday - Friday, 8 a.m. - 5 p.m.
Beginning October 1, 2017, Pasco County Utilities customers will be charged a $2.75 convenience fee when paying their utility bill using credit cards and eChecks, whether online or over-the-phone. Payments made using a credit card in person are charged a 2.65 percent convenience fee.
To continue providing alternative payment options that surpass current security standards, Pasco County has partnered with Paymentus Corporation, a 3rd party payment processor. The convenience fee will be assessed for the use of all credit cards and eCheck payments. Online and over-the-phone payment benefits include:
- Enhance financial security to customers
- Secure and easy online access to pay a utility bill
- Assurance associated with instant payment options and confirmation of payment
- Payments using a Visa are available online or over-the-phone. Visa is not accepted for payments made in-person.
Important Note: When using a credit card or eCheck to make a payment, online or over-the-phone, the convenience fee of $2.75 will be charged for each payment of $500 or less. For payments over $500, a $2.75 fee will be assessed for each $500 increment within the total payment.
In addition, no portion of the service fee is retained by Pasco County Utilities; it is exclusively to cover the costs incurred by the payment processor.
Board of County Commissioners Approve Revised Rates, Fees, and Charges
Beginning October 1, 2017, Pasco County Utilities customers may have seen rate changes in their monthly water and wastewater bill, dependent on the volume of water and sewer needs specific to property size, house hold size, etc.
On December 16, 2016 work authorization was approved by the County Administrator to update the County’s Cost of Service Rate Study. Findings and recommendations outlined in the study include across-the-board adjustments, decreases and increases to all service rates, fees, and charges. Services to the typical County residential customer, who currently uses 6,000 gallons of water per month (GPM), would see a decrease in their monthly water and wastewater bill from $71.97 to $70.02 (a decrease of $1.95, or 2.7%) in fiscal year (FY) 2018.
Pasco County adopts a four-year rate schedule and into the following three years the same example of a residential customer’s monthly bills, using 6,000 GPM, is projected to increase through FY 2021. An annual rate sufficiency analysis will be performed after each FY to determine the need for any annual increases.
FY 2018 comparative rate examples:
Pinellas County $80.80 - Average Household use of 6,000 GPM
Hillsborough County $75.69 - Average Household use of 6,000 GPM
Pasco County $70.02 - Average Household use of 6,000 GPM
View Memorandum UT17-742 with the full findings and recommendations outlined in the study Pasco County Commission Agenda - July 11, 2017 - 10:00 AM, Dade City: Full agenda with recorded footage.
Disclaimer: This web site is intended for personal use of the customers of the Pasco County Utilities Services Branch on a limited access basis for informational purposes and to offer the option of paying a utility bill using electronic methods. Unauthorized attempts to access or change information on this service are strictly prohibited and may be punishable under all applicable laws.
By using this service, the User agrees to indemnify and hold harmless Pasco County and its officials, employees, agents and contractors for any damage of any type that may be caused by accessing this information via the Internet or using these electronic services.
Pasco County online payment services are not available during certain hours due to normally scheduled maintenance activities. If your business transaction has a due date associated with it, it is your responsibility to ensure that your payment is made by that due date. Delays caused by unavailability of any online service WILL NOT result in the reversal of any fees or late charges, as payments may also be made by other means such as postal mail and walk-in during normal business hours.
At present, we accept MasterCard, Discover, and American Express at each physical location with Visa, MasterCard, Discover, and American Express accepted online. After completing your payment, you will be presented with an online receipt to print for your records. If you provide a valid email address, you will also receive a receipt via email. Your payment will be processed at the close of the current business day, except for weekends and/or holidays, in which case your payment will be processed at the close of the next business day.