What Happens When You Call 9-1-1
When a 9-1-1 call is received by Public Safety Communications, an Emergency Communications Officer triages the call using a state-of-the-art computerized dispatch protocol from the International Academy of Emergency Dispatch to ensure an appropriate response to each call for service.
The call is then dispatched by the appropriate emergency dispatcher, and they send the closest Deputy, Paramedic, and/or Firefighter. While the emergency dispatcher is sending first responders, the Emergency Communications Officer is simultaneously gathering information that is vital for the first responders.
Note: First responders are already on their way while the Emergency Communications Officer is asking these questions!
IF YOU CALL 911 DON'T HANG UP! Hanging up will only slow down our response. Emergency Communications strives to answer every call as they are received but we recognize that during certain times multiple calls are received for the same incident and need to be managed so all emergencies can be handled.
Things you can do to expedite services from our Department:
1. Know the address or intersection where assistance is needed.
2. Do not hang up the phone after you dial 9-1-1. Please wait until you have spoken to an operator.
3. Only call 9-1-1 for life threatening emergencies.
4. For non life threatening emergencies call (727) 847-8102.
