Can You Answer the Call?

Answer the call logo

Are you calm under pressure? Do you enjoy helping people in your community? Looking for great benefits? Pasco County might have the career for you! Pasco County Emergency Communications is hiring Emergency Communications Officers - or 911 call takers. It’s easy to get started. Fill out an application by clicking here.

Listen to a Pasco 911 emergency call 

911 Distraught Caller (WAV)

Pasco County is hiring Emergency Communications Officers – or 911 call takers. 

What exactly would I be doing in this job?

 911 call takers answer both emergency and non-emergency calls, accurately relay incident and scene safety information to responders and provide instructions to assist callers until help arrives. 

What are the benefits? 

Pasco County has a comprehensive benefits package, including: - Medical/Dental/Vision - Long and short term disability - Florida Retirement System (FRS) - Vacation time; paid holidays; sick leave - Tuition reimbursement - Several employee discounts/special offers 

What qualifications do I need? 

To be successful in this position, you need a valid Florida State Driver’s License and these skills: - Multitasking - Customer service - Interpersonal skills (people skills) - Active listening; sound decision making; critical thinking.

 What personality traits would fit well in this position? 

You should be able to remain calm under pressure; have a desire to help people in the community; be able to think outside the box; and be willing/able to follow protocols and chain of command. 

Is there anything that would disqualify me from getting this job?

Yes, applicants can be disqualified at any time, for reasons including, but not limited to: - Not being honest on your application - Unacceptable drug, lie-detector or psychological test results - Felony conviction - Illegal drug use (varying circumstances apply) - Multiple driver’s license suspensions.

Could this turn into a career?

Absolutely, many people who start out in this type of position continue on to hold higher-level jobs. We aim to promote from within and provide tuition reimbursement to help you achieve your goals. You could become a training officer; advance to dispatcher; become a supervisor; and eventually work your way up to administrative and management positions.

How do I apply?

It’s easy to get started. Fill out an application by clicking here.

What are the hours and when could I start?

This position works in rotated, 12-hour shifts. Shifts are: 0645 to 1845; 1145 to 2345; or 1845 to 0645. Rotation of days off is: work 2, off 2; work 3, off 2; work 2, off 3. Every other weekend is a 3 day weekend!

We can hire you as soon as you meet the eligibility criteria: - Application - Interview - CritiCall test - Background check - Drug screening - Polygraph - Psychological testing.

Who can I contact for more information? 

Call Pasco County Customer service at 727.847.2411 Monday through Friday from 8:00 a.m. to 5:00 p.m., or e-mail us at customerservice@pascocountyfl.net.