Support Services

So you want to be a Call-Taker

The Pasco County Emergency Communications Support Services provides support to 911 operations by providing in-service and comprehensive training of current and newly hired 911 operators. The Support Services Unit works in conjunction with federal, state, and local training providers to deliver an array of training initiatives.

The Pasco County Emergency Communications Support Services Manager is tasked with the following objectives:

• Evaluate in-service training needs of the Department; recommend training courses, and scheduling employees for approved training.
• Recommend training methodology, administration, delivery, and oversight of the training program.
• Create, edit, revise and produce necessary departmental General Orders.

It is our goal to establish a comprehensive training program that will ensure that adequate training is completed in the Agency Training Plan to achieve the following knowledge to perform position requirements at entry for all newly hired employees:

Phase I-Trainees will complete a 8 week in-classroom training curriculum which will highlight the most important functionalities of the job.

• Rules, regulations, policies, and procedures governing emergency communications;
• General map reading, interpretation principles and Pasco County geography, including jurisdictions and roadways.
• IAED Protocol certification class
• Florida DOH certification training.
• Police, fire, and emergency medical codes, terminology, and service priorities;
• Federal state and local laws, ordinances, and requirements applicable to emergency communications.

Phase II-This phase will consist of 8 weeks of on-the-job training, in which trainees will perform job task, while the being monitored by a Certified Training Officer. During this time, there will be daily documentation in the form of a daily observation report, which will provide daily feedback to the trainee regarding their performance.