Dashboard Chart Summaries

Water Customers Served

Data represented is by fiscal year since fiscal year 2012-2013. Vertical Axis represents the number of customers. Horizontal Axis represents the fiscal years. The bars display water customers service from 330,000 to 342,000.

Water Consumed

Data represented is by fiscal year since fiscal year 2012-2013. Vertical Axis on the left represents the average gallons per person.   Vertical Axis on the right represents the gallons consumed in billions. Horizontal Axis represents the fiscal years. The bars display an average gallons per person between 23,000 and 23,500. The line displays the total gallons consumed per year from 7.8 billion to 8 billion.

Wastewater Customers Served

Data represented is by fiscal year since fiscal year 2012-2013. Vertical Axis represents the number of customers. Horizontal Axis represents the fiscal years. The bars display wastewater customers service from 258,000 to 294,000.

Wastewater Treated

Data represented is by fiscal year since fiscal year 2012-2013. Vertical Axis on the left represents the average gallons per person.   Vertical Axis on the right represents the gallons consumed in billions. Horizontal Axis represents the fiscal years. The bars display an average gallons per person around 16,000. The line displays the total gallons consumed per year from 5.4 billion to 5.8 billion.

Reclaimed Water Utilization

Data represented is by fiscal year since fiscal year 2010-2011. Vertical Axis on the left represents the percent of utilization.   Horizontal Axis represents the fiscal years. The bars display utilization from 66% to 87%. The line displays the state averages. The utilization of reclaimed water in Pasco County is consistently above the state averages.

Current Year Price Comparison to other Utilities

Data represented is for the present, no history. Vertical Axis is the monthly dollar average for 5,000 gallons of water. Horizontal Axis list out the area Utilities as comparison. The range is from 54 dollars to 118 dollars.

Customer Service Center Calls

Data represented is by fiscal year since fiscal year 2013-2014. Vertical Axis represents the number of calls. Horizontal Axis represents the fiscal years. The bars display a range of volume from 111,000 to 114,000.

Average Call Wait Time

Data represented is by fiscal year since fiscal year 2013-2014 and current year quarters. Vertical Axis represents the minutes and seconds. Horizontal Axis represents the fiscal years or quarters. The bars display a range of volume from 2 minutes to more than 6 minutes. Pasco County Utilities consistently averages less than 2 minutes to answer.

Water Complaints (Hardness, Taste, Odor or Cloudiness)

Data represented is by fiscal year since fiscal year 2013-2014. Vertical Axis represents complaints per 1,000 customers. Horizontal Axis represents the fiscal years. The bars display a range between .02 and .04.

Bill Accuracy

Data represented is by quarter since the fourth quarter of fiscal 2015-2016. Vertical Axis represents the errors per 1,000 bills.   Horizontal Axis represents the quarters. The line displays a goal line of 1.5, and an actual line for errors is 1.3 to 1.72. Pasco County Utilities consistently maintains a bill accuracy rate just under 100 percent.

Utilities Billing Payment Method Current Quarter

Data represented is for the present, no history. The pie is two sections staff contact for payment transactions and electronic payments. The current value has electronic payments at 65% of total payments. Pasco County Utilities also offers phone pay, EFT, and mail.

Drinking Water Distribution System Integrity: Breaks per 100 miles of Piping

Data represented is by fiscal year since fiscal year 2010-2011. Vertical Axis represents breaks per 100 miles of piping. Horizontal Axis represents the fiscal years. The bars display a range between 4 and 9.6. The line displays the state average ranging from 4.5 to 4.9.

Wastewater Collection System Integrity: Breaks per 100 miles of Piping

Data represented is by fiscal year since fiscal year 2010-2011. Vertical Axis represents breaks per 100 miles of piping. Horizontal Axis represents the fiscal years. The bars display a range between 0.6 and 7.4. The line displays the state average ranging from 2.5 to 10.2.

Plant Capacity Increase

Data represented is for the present, no history. Vertical Axis represents a percentage of capacity. Horizontal Axis groups Water and Wastewater.  The line displays the trigger to increase plant capacity. The bars display water and wastewater below the triggers.

Revenue Sources

Data represented is by fiscal year since fiscal year 2012-2013. Vertical Axis is millions of dollars. Horizontal Axis is the revenue source groups of: Water Connection Fees, Water Sales, Wastewater Connection Fees, Wastewater Sales, Other. The bars display the greatest sources of revenue are from water sales more than $49 million and wastewater sales more than $56 million.

Capital Improvement Project Activity

Data represented is by fiscal year since fiscal year 2012-2013. Vertical Axis represents a percent. Horizontal Axis represents the fiscal years. The bars display project activity from 30 to 90 percent.  The line displays the annual goal of 85 percent.

Water and Wastewater Capital Asset Value

Data represented is by fiscal year since fiscal year 2011-2012. Vertical Axis is millions of dollars. Horizontal Axis represents the fiscal years. The bars display the asset value approaching $1 billion dollars.

Debt Capacity

Data represented is by fiscal year since fiscal year 2012-2013.  Vertical Axis represents a percentage of capacity.  Horizontal Axis represents the fiscal years. The bars display the debt capacity and the line displays the target of 50 percent or below.  The capacity is under the target.

Debt Coverage

Data represented is by fiscal year since fiscal year 2012-2013. Vertical Axis represents a percentage of coverage. Horizontal Axis represents the fiscal years. The bars display the debt coverage and the line displays the target of 150 percent or above. The capacity is greater than the target.