How to reference an account
An account can be referenced in person or in writing by mail. To reference an account the active account must reflect two years of consecutive on time bill payments, with the deposit credited back to the account. If the account is no longer active, service must have been active within the previous 12 months, and reflect the two years consecutive on time bill payments. New account must remain in the same name as the referenced account, and both accounts can remain open indefinitely. An Activation fee is required (see below).

• Activation Fee (next day): $57.00
• Activation Fee (same day): $98.00.
• Applications and fees must be received by 2:30 p.m. for a same day turn-on.

Please provide the following information:
• Billing name on the account (only one name on the account)
• Service address
• Mailing address
• Contact phone number
• Date you want the service to begin
• Valid I.D. upon request
• Third parties opening an account must provide the same information.
• A copy of your signed lease if you are renting-must be signed by owner and renter
• Payment of fees (activation fee, deposit, any unpaid balances or fees on an existing or previous account must be paid in full prior to opening a new account).

Show All Answers

1. How do I transfer my water/sewer services to a new account?
2. What are the fees to open a water/sewer account?
3. How far in advance should I submit a request to have my utility account activated or deactivated?
4. How do I close my water/sewer account?
5. What is the after hours emergency repair phone number for Utilities Maintenance?
6. Who do I contact to ask question about my water/sewer account?
7. What can I do if I think my water meter is faulty?
8. What is the phone number to call for safe digging?
9. What are the County’s responsibilities for water line repairs?
10. Who is responsible to keep the area around the water meter clear and accessible?
11. How often am I billed for water and/or sewer?
12. Is the water meter read every month?
13. If I do not receive my utility bill, am I still responsible for the charges?
14. How can I pay my utility bill?
15. Can I pay my utility bill online with a credit card?
16. How do I get my water turned on if my service has been disconnected?
17. What if I am going on vacation for several months?
18. What is Project Round-Up?
19. Can I contribute to Project Round-Up if I am on Electronic Funds Transfer?
20. Who decides how the Project Round-Up money is used?
21. Is the Round-Up Program contributions tax deductible?
22. Who do I contact to apply for assistance from Project Round-Up funds?
23. When is my deposit for utility services returned to me?
24. What is a late payment fee?
25. Is there a late fee charge?
26. How much is the late fee?
27. What happened to the grace period?
28. If my payment is mailed will my account be charged a late fee?
29. If I pay by Electronic Funds Transfer (EFT) will I be assessed a late fee?
30. Are late fees common?
31. What payment options are available to avoid the late payment fee?
32. Why am I paying for streetlights? I thought it was part of my taxes.
33. Why am I paying for streetlights when I don’t have a streetlight on my property?
34. Is there fluoride in the water?
35. What numbers should customers call to report a streetlight outage?
36. The streetlights are not bright enough to prevent vandalism to my home and automobiles.
37. How to reference an account
38. How to open an inspection account
39. Do I have to register to make an online credit card payment?
40. Is there a user charge to pay online with a credit card?
41. Is this bill payment site safe to use?
42. Is my credit card information saved?
43. Can my credit card be charged automatically each month?
44. Do I need a Pin number to pay my bill online?
45. If my account is disconnected for non-payment or insufficient funds and I make an online payments, is my account automatically reconnected?
46. When are payments posted to my account?
47. Why is my credit card rejected?
48. Can I use my debit card to make a payment?
49. Can I look up my utility billing account online?
50. Do you accept credit card payments over the phone?
51. Someone contacted me about a free in-home water test. Do they represent Pasco County?
52. Why are Utility workers opening the hydrants in my neighborhood?