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1. How are Pasco County Fire Rescue ambulance rates determined?

Rates are determined through local market studies and carrier allowed amounts, and are reviewed and approved by the Pasco County Board of County Commissioners.

2. Who should I contact if I have a question about my ambulance bill?

Monday through Thursday from 8:00 am to 4:00 pm you can contact Ambulance Billing at (813) 929-2724. If you are calling long-distance, please call (800) 368-2411 and ask the operator for extension 2724.

3. Why is the cost of the ambulance so high?

Many people are unaware of the costs associated with pre-hospital emergency care. These costs include well-trained and qualified personnel, dependable modern equipment and a rapid response, regardless of the time of day or location. When you consider the cost of the people and equipment, in addition to the cost of sufficient rescue stations located throughout the County to provide an average response time of about seven minutes, this is an expensive service.

4. Will you bill my insurance company for my ambulance service?

Yes, we will bill your insurance company as a courtesy to you.

5. I have to make a payment for my Ambulance bill. Can I make a payment online?

Yes, you can make a payment online by selecting online payments on the left side of the website, pascocountyfl.net.

6. Can I make a payment over the telephone?

Yes, you can make a payment by telephone.

Pay by Phone with a Live Agent: Make a payment over the phone during regular business hours by contacting a live First Billing Services Representative at: (855) 270-3592

Pay by Phone via Automated Phone Payment System: Contact the 24 hour automated phone bill payment system at: (855) 342-3741

7. What credit cards do you accept?

Visa, Mastercard, American Express and Discover

8. Do you accept HSA Cards (Health Saving Account)?

Yes, the HSA card must be a Visa, Mastercard, American Express or Discover card.

9. Why is there a problem processing my HSA card?

Contact the issuing bank of the HSA card sometimes charges are not authorized for certain services and may need to be released by the issuing bank.