Why are Utility workers opening the hydrants in my neighborhood?
Hydrants are sometimes opened in order to “flush” water from utility lines. This is typically done in order to maintain the highest standards of drinking water quality for our citizens.

Water that has remained in the pipes too long may begin to pick up off-tastes, odors, or discoloration. In addition, the gradual breakdown or loss of the disinfecting agent from the water can eventually require that the water be flushed from the system in order to maintain its safety for consumption.

Hydrant flushing tends to be more common in neighborhoods that have relatively low water usage compared to the water supply infrastructure. In order to serve growing populations, public utilities plan and build water supply infrastructure in anticipation of projected demand. In some areas of Pasco County, the piping that had been installed to keep pace with growth is currently oversized compared with demand. Without that expected demand, the water “ages” in the pipe, and its quality deteriorates to a point that it cannot be delivered for public consumption. As a result, flushing operations are sometimes necessary in order to ensure the continued delivery of safe, high-quality drinking water to our citizens.

Pasco County Utilities remains committed to prudently managing water resources and protecting the health of our communities.

Show All Answers

1. How do I transfer my water/sewer services to a new account?
2. What are the fees to open a water/sewer account?
3. How far in advance should I submit a request to have my utility account activated or deactivated?
4. How do I close my water/sewer account?
5. What is the after hours emergency repair phone number for Utilities Maintenance?
6. Who do I contact to ask question about my water/sewer account?
7. What can I do if I think my water meter is faulty?
8. What is the phone number to call for safe digging?
9. What are the County’s responsibilities for water line repairs?
10. Who is responsible to keep the area around the water meter clear and accessible?
11. How often am I billed for water and/or sewer?
12. Is the water meter read every month?
13. If I do not receive my utility bill, am I still responsible for the charges?
14. How can I pay my utility bill?
15. Can I pay my utility bill online with a credit card?
16. How do I get my water turned on if my service has been disconnected?
17. What if I am going on vacation for several months?
18. What is Project Round-Up?
19. Can I contribute to Project Round-Up if I am on Electronic Funds Transfer?
20. Who decides how the Project Round-Up money is used?
21. Is the Round-Up Program contributions tax deductible?
22. Who do I contact to apply for assistance from Project Round-Up funds?
23. When is my deposit for utility services returned to me?
24. What is a late payment fee?
25. Is there a late fee charge?
26. How much is the late fee?
27. What happened to the grace period?
28. If my payment is mailed will my account be charged a late fee?
29. If I pay by Electronic Funds Transfer (EFT) will I be assessed a late fee?
30. Are late fees common?
31. What payment options are available to avoid the late payment fee?
32. Why am I paying for streetlights? I thought it was part of my taxes.
33. Why am I paying for streetlights when I don’t have a streetlight on my property?
34. Is there fluoride in the water?
35. What numbers should customers call to report a streetlight outage?
36. The streetlights are not bright enough to prevent vandalism to my home and automobiles.
37. How to reference an account
38. How to open an inspection account
39. Do I have to register to make an online credit card payment?
40. Is there a user charge to pay online with a credit card?
41. Is this bill payment site safe to use?
42. Is my credit card information saved?
43. Can my credit card be charged automatically each month?
44. Do I need a Pin number to pay my bill online?
45. If my account is disconnected for non-payment or insufficient funds and I make an online payments, is my account automatically reconnected?
46. When are payments posted to my account?
47. Why is my credit card rejected?
48. Can I use my debit card to make a payment?
49. Can I look up my utility billing account online?
50. Do you accept credit card payments over the phone?
51. Someone contacted me about a free in-home water test. Do they represent Pasco County?
52. Why are Utility workers opening the hydrants in my neighborhood?