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1. How do I request service or report road problems?

The best way to report potholes, or request any other service from the Operations Division, is to file a service request on the county's website with the Customer Service Center. The Customer Service Center can also be reached at (727) 847-2411, (352) 523-2411 or (813) 996-2411. The center will be able to help you with all of your requests. A work request is sent to Operations for the work to be scheduled.

2. How long do road repairs take?

It depends on the extent of the work required and current schedules, however, most service requests are resolved within ten working days.

3. How do roads become county maintained?

Roads constructed by the county, for example through the Capital Improvement Program, automatically become part of the Maintenance Program. For subdivision roads, the developer posts a maintenance bond and the roads have to be constructed to county specifications prior to acceptance.

4. How can I find out if my road is county maintained?

Information about county maintained roads is located at the at Pasco County’s Customer Service Center.

5. Can a citizen request for a street to be repaved?

While the county will resurface major arterial and collector roadways, lower volume residential streets are repaved under the Public Works and Improvements (Paving Assessment) Ordinance No. 85-06. The benefiting property owners share the cost for these projects. For more information on Paving Assessments, call (727) 834-3601.

6. Why does the county grade some unpaved roads and not others?

Since unpaved roads have a substantially higher maintenance cost, it has been the practice of the county not to accept any additional unpaved roads into the system. Over the last couple of decades, the county has not accepted unpaved roads into the Maintenance Program.

7. How is the Operations Division funded?

The monies for road maintenance come from the Local Option Gas Tax. No property taxes are used for this purpose.

8. Does the county maintain sidewalks?

The county only maintains sidewalks in cases where the county constructed the sidewalk. The maintained sidewalks are normally part of the major road network. Sidewalks constructed by developers or property owners are not maintained by the county.

9. Who maintains the traffic signals?

The Traffic Operations Division of Engineering Services maintains all the traffic signals in Pasco County, to include those located on non-county maintained roads.

10. How do I contact other government agencies that maintain roadways in Pasco County?

Florida Department of Transportation (866) 374-3368, City of New Port Richey Public Works (727) 841-4536, City of Zephyrhills Public Works (813) 780-0006, City of Dade City Public Works – Streets Division (352) 523-5051, City of Port Richey Streets and Parks (727) 849-2501, City of San Antonio (352) 588-2127 and the Town of St. Leo (352) 588-2622.

11. How can I request repair of potholes?

To have potholes repaired by the Road & Bridge (Operations) Division you can do one of two things:
Call the Customer Service Center to take a request for you or you can utilize our online Customer Service Center, click on “Submit a Request”, select “Public Works” for the Category and then under Service Request Type, choose “Pothole” whether on a major road or not a major road. The system will then walk you through creating an account and a request for the repair will to be submitted to the Road & Bridge Division.

If you have any further questions, please call the Customer Service Center at:
(727) 847-2411 (New Port Richey)
(813) 996-2411 (Dade City)
(352) 523-2411 (Land O' Lakes)

12. How do I report an emergency road condition, stop sign down or other road problems after hours or on the weekends?

Public Works hours are 7:00 p.m. - 5:00 p.m. Monday through Friday, but will respond to emergencies 24/7/365.
For emergencies after hours: Call Fire Rescue's Emergency call 911. For non-emergencies call 727-847-8102.