When I call 9-1-1, why am I transferred to another agency?
In Pasco County, the Emergency Communications Division under the auspices of the Emergency Services Department is the primary answering point for 9-1-1 calls. The call-takers in this division are trained to handle fire and medical emergencies. Any calls requiring police assistance must be transferred to the appropriate police jurisdiction to handle the incident in progress.

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1. Can hearing-impaired people use 9-1-1?
2. Can I use my cellular phone to call 9-1-1?
3. What about 9-1-1 calls from businesses?
4. What about VoIP phones and 911?
5. What happens if I dial 9-1-1 by mistake?
6. What if a caller does not speak English?
7. What is Emergency Medical Dispatch?
8. When I call 9-1-1, why am I transferred to another agency?