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Accounts must be closed either in person or in writing. Read More
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An account can be transferred in person or in writing by mail or email. Read More
View: Current Rates, Fees, and Charges. Please Note: Deposits are held in a non-interest bearing account (Pasco County Ordinance Section 110-38(d)). The deposit will be credited to the account after 24 consecutive months of on-time payments and no returned checks; or, if the account is closed, the deposit will be applied to the bill. Any credits will be mailed to the person whose name is on the account after the final read.
Please allow 72 hours (excluding holidays and weekends) for your application to be reviewed and processed. Once reviewed, you will receive an email with instructions on how to make a payment for any applicable fees and/or deposits.
Emergency Telephone Number (AFTER-HOURS EMERGENCY REPAIRS ONLY):(727) 847-8144
Please contact the Pasco County Utilities Customer Information and Services. View hours of operation and contact information.
A calibration of your meter may be requested in person or in writing. If requested, the meter will be removed and replaced with a different meter, and calibration testing will be performed on the old meter.
The meter is bench-tested with three different volumes of water, and the accuracy is recorded. If the meter's accuracy is within 98.5 percent to 101.5 percent, the meter's accuracy is considered good, and the customer is charged $193.00 for the calibration test.
If the meter is reading higher than 101.5 percent, the customer is given credit for the high consumption and not charged for the meter calibration.
If the meter is reading low, but within the acceptable range of 98.5 percent, then the customer is billed for the meter testing service with no adjustments to the consumption charges.
If the meter is on the house, the County is responsible for the meter and the connections only.
The County is not responsible for waterlines on the customer's property leading to a meter on the house.
Please trim the bushes to allow access to the meter. Also follow any water use restrictions for irrigation.
Everyone is mailed a bill. If you do not receive a bill, you are still responsible. View hours of operation and contact information.
View - Payment options and online payment information.
View Steps to Reconnect Services.
You may elect to have your water service turned off at the meter on a vacation temporary turn-off. This request must be made in writing or in person. Read More
Project Round-Up is a voluntary financial donation program providing the opportunity for Pasco County Utilities (PCU) customers to assist those in need by rounding up their monthly water/sewer bill to the nearest dollar.
Example: If a water/sewer bill is $45.50, and the customer chooses to participate in the program, the amount paid will round up to $46.00. Project Round-Up will receive $0.50 and $45.50 will be paid towards the water/sewer bill.
Check the Round-Up box each month on either your paper bill or when paying a bill online. Customers making payments by Electronic Funds Transfer currently do not have this option. All funds donated are distributed by the Human Services Division. Funding remains in Pasco County to serve PCU customers in most need of support with their water/sewer bill.
To apply for assistance please contact the Pasco County Human Service Division for further information.
All funds donated are distributed by the Human Services Division. Funding remains in Pasco County to serve PCU customers in most need of support with their water/sewer bill. For additional details about funding distribution, or to apply for assistance, please contact the Pasco County Human Service Division.
All funds donated are distributed by the Human Services Division. Funding remains in Pasco County to serve PCU customers in most need of support with their water/sewer bill. To apply for assistance please contact the Pasco County Human Service Division for further information.
Payments made on an account in a timely manner are the responsibility of the account holder. There are several different ways to make a payment, many that provide same day confirmation that a payment has been made. View all payment options.
Inspection accounts provide water service to a property for 48 hours. An Activation fee is required prior to service activation. View all rates, fees, and charges.
Inspection accounts are opened Monday, Tuesday, or Wednesday and fees can be paid in person at the Dade City office, or at the drive-through in New Port Richey and Land O’ Lakes. View locations, hours of operation, and contact information.
Please visit payment options and information for details on making a one-time “Quick Payment”.
No. We do not save your credit card information. For automatic payment each month, please visit: payment options and information for details on electronic payment options.
Please enter all numbers, including leading zeroes. These numbers are located on the top right of your utility bill statement.
No, a reconnection fee is required. View Steps to Reconnect Services.
Yes, please visit payment options and information for the Pay by Phone number
Pasco County employees all have photo ID cards, and drive vehicles that are clearly marked as Pasco County. Employees will never ask to come inside your home to test your water. Always practice safety first. If someone asks to enter your home to test your water, request to see a photo ID. Never feel obligated to allow anyone to enter your home. Companies that offer "free" home water tests may be trying to sell you water treatment products. Companies using tests that make tap water "change color" may make it appear your water is unhealthy when it is perfectly safe. Pasco County Utilities constantly tests and treats the water before it is provided to customers to make sure it is superior to all federal requirements for safe drinking water. It is our constant goal to provide our customers with a safe and dependable supply of drinking water. If you have any questions about water quality, call (727) 847-8131, Monday through Friday from 8 a.m. to 5 p.m. Or, click the link below to download the most recent water quality report for your service area. View your water quality report.
Water that has remained in the pipes too long may begin to pick up off-tastes, odors, or discoloration. In addition, the gradual breakdown or loss of the disinfecting agent from the water can eventually require that the water be flushed from the system in order to maintain its safety for consumption.
Hydrant flushing tends to be more common in neighborhoods that have relatively low water usage compared to the water supply infrastructure. In order to serve growing populations, public utilities plan and build water supply infrastructure in anticipation of projected demand. In some areas of Pasco County, the piping that had been installed to keep pace with growth is currently oversized compared with demand. Without that expected demand, the water “ages” in the pipe, and its quality deteriorates to a point that it cannot be delivered for public consumption. As a result, flushing operations are sometimes necessary in order to ensure the continued delivery of safe, high-quality drinking water to our citizens.
Pasco County Utilities remains committed to prudently managing water resources and protecting the health of our communities.