File A Claim

Risk Management/How to File a Claim

If you have any questions, you may contact us at:

*If your claim is related to real property or automobile liability, the claim form must be completed by the legal owner.

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Steps for filing a claim with Pasco County:

Complete the Citizen Claim Form and submit it to Pasco County Risk Management Office along with supporting documentation.

  1. Supporting documents include items such as invoices, estimates, photographs, or anything that supports the value of your claim and why you believe the County is at fault.
  2. Visit Automobile/Vehicle Liability Claims for additional information about automobile/vehicle liability claims.
  3. If you are filing an injury claim, you may be asked to complete additional forms.
Await a Response. You will receive confirmation of your claim submission within 24-48 hours of receipt of your claim form. Risk Management will then conduct a thorough investigation, which may include contacting you for further information. Upon completion of the investigation, you will be notified of the outcome in writing. Please be aware the average claims investigation and review process is approximately thirty (30) days.

Automobile/Vehicle Liability Claims

The following information is provided to assist you in obtaining the most expeditious reply to your claim.

If you feel you have an automobile/vehicle accident claim against Pasco County, the County's Risk Management Office recommends that you contact your insurance carrier and report the accident to them immediately. If you have collision coverage, filing the claim with your own insurance company should simplify and expedite the entire process for you. Furthermore, if your car cannot be driven, the County does not contract with car rental companies and cannot provide a rental vehicle to you, which is a service you may have on your own policy. Once your company has settled their claim with you, your insurance company is likely to ask Pasco County to reimburse them.

Should you elect to file your claim directly with Pasco County, the County must conduct an investigation to determine liability, i.e. who is at fault; which may take longer to process your claim and may or may not result in payment to you.

As the claimant you have the following responsibilities:

  1. Complete and sign a claim form and submit it to Pasco County.
  2. Mitigate your damages: This means taking action to avoid or reduce further damages to your vehicle, including minimizing storage expenses and protecting your property from additional damage and exposure.
  3. Cooperate with the County's investigation: This means providing all relevant supporting documents or additional evidence and communicating with your assigned claims investigator as needed.
The length of time it takes to investigate a claim will vary from case to case. The County's Risk Management Office will make every effort to resolve your claim as quickly as possible.

Hours of Operation are 8:30-4:30 Monday through Friday.

Contact Us

Alex Davis
Risk Manager
7536 State Street, Suite 111
New Port Richey, FL 34654