My Account
Is Pasco County your utility provider?
Before opening an account with Pasco County Utilities please use Pasco Mapper as a resource to first determine your provider information.
Apply for Assistance
Customers in need of financial assistance should call the Pasco County Human Services Department: 727-834-3297 or 352-521-5173.
Before opening an account with Pasco County Utilities please use Pasco Mapper as a resource to first determine your provider information.
Apply for Assistance
Customers in need of financial assistance should call the Pasco County Human Services Department: 727-834-3297 or 352-521-5173.
Account & Billing
Online Application
To request service(s) using our Online Application, please select your occupancy type below:
By Phone
Pasco County Utilities Team Members are available to support customers who would like to open a new account at 727-847-8131 from 8:30 a.m. to 4 p.m.
Mail Using the US Postal Service
Pasco County Utilities
P. O. Box 2139, New Port Richey, FL 34656-2139
Information and fees must be received by our office three (3) business days prior to the date you are requesting services to start. Please call one of the Customer Service Locations to confirm receipt of your request.
In Person
Walk-in and drive-through services are available at the Land O' Lakes and New Port Richey Customer Service Centers from 8:30 a.m. to 4 p.m. The Dade City location has walk-up service in the East Pasco Government Center from 8:30 a.m. to 4 p.m.
View Location Information for each Customer Service Center if you require service to start sooner than three (3) business days.
Any unpaid balance or fees on an existing or previous account must be paid in full prior to opening a new account.
Temporary Construction Water Supply Service Installation
You may request an early installation of the Temporary Construction Water Supply Service Installation – 3/4 by sending an email to earlyinstallseastside@mypasco.net (any address east of US Highway 41) or earlyinstallswestside@mypasco.net (any address west of US Highway 41), with the subject line: Early Installation of Meter. In the body of the email, please include the associated address, customer, and account numbers, contact name, phone number, email address, the preferred installation date, and a picture of the established post.
To request service(s) using our Online Application, please select your occupancy type below:
By Phone
Pasco County Utilities Team Members are available to support customers who would like to open a new account at 727-847-8131 from 8:30 a.m. to 4 p.m.
Mail Using the US Postal Service
Pasco County Utilities
P. O. Box 2139, New Port Richey, FL 34656-2139
Information and fees must be received by our office three (3) business days prior to the date you are requesting services to start. Please call one of the Customer Service Locations to confirm receipt of your request.
In Person
Walk-in and drive-through services are available at the Land O' Lakes and New Port Richey Customer Service Centers from 8:30 a.m. to 4 p.m. The Dade City location has walk-up service in the East Pasco Government Center from 8:30 a.m. to 4 p.m.
View Location Information for each Customer Service Center if you require service to start sooner than three (3) business days.
Any unpaid balance or fees on an existing or previous account must be paid in full prior to opening a new account.
Temporary Construction Water Supply Service Installation
You may request an early installation of the Temporary Construction Water Supply Service Installation – 3/4 by sending an email to earlyinstallseastside@mypasco.net (any address east of US Highway 41) or earlyinstallswestside@mypasco.net (any address west of US Highway 41), with the subject line: Early Installation of Meter. In the body of the email, please include the associated address, customer, and account numbers, contact name, phone number, email address, the preferred installation date, and a picture of the established post.
A request to terminate services should be received in our office three (3) business days prior to the date needed for termination.
If an account is not closed: the account holder is responsible for all utility use and fees. Do not leave your account open for services to be unknowingly used by a new resident.
If an account is not closed: the account holder is responsible for all utility use and fees. Do not leave your account open for services to be unknowingly used by a new resident.
- Request to Close Your Account
- Mail to: P.O. Box 2139 New Port Richey, FL 34656-2139
- Visit a Customer Service Center drive-through or walk-up location
An account can be transferred in person, in writing, via email or by phone at 727-847-8131 from 8:30 a.m. to 4 p.m. To transfer to an account, the active account must have a zero balance. The deposit may be different when transferring. If it is higher, the difference must be paid at the time of transfer. If it is lower, the difference will be credited to the new account.
There can only be three (3) days with both accounts on with the same deposit.
There is a non-refundable activation fee of $63 for next day requests or any day thereafter. There is a non-refundable activation fee of $78 for same day requests.
To transfer an account in person, please visit one of our Customer Service Centers.
Standard Mail
Pasco County Utilities
P. O. Box 2139
New Port Richey, FL 34656-2139
Overnight Delivery
Using Fed Ex or UPS (Do not use U.S. Postal Service)
Pasco County Utilities
7536 State Street, Suite 118
New Port Richey, FL 34654
There can only be three (3) days with both accounts on with the same deposit.
There is a non-refundable activation fee of $63 for next day requests or any day thereafter. There is a non-refundable activation fee of $78 for same day requests.
To transfer an account in person, please visit one of our Customer Service Centers.
Standard Mail
Pasco County Utilities
P. O. Box 2139
New Port Richey, FL 34656-2139
Overnight Delivery
Using Fed Ex or UPS (Do not use U.S. Postal Service)
Pasco County Utilities
7536 State Street, Suite 118
New Port Richey, FL 34654
To restart services that have been disconnected due to non-payment or a delinquent account:
Make a payment to restart service
Make a payment to restart service
- Personal Checks are NOT accepted
- Paying the wrong amount will delay re-connection
- A fee of $145.00 will be included in the total bill to restart service
- A new deposit will be required if there is currently no deposit on the account
- Online through Pasco Easy Pay
- Pay-by-Phone: 855-786-5344 or
- Use the drive-through in New Port Richey or Land O’ Lakes to pay by Cashiers Check, Cash or Money Order, Monday - Friday from 8:30 a.m. - 4 p.m.
- You must contact Customer Service Representative to have service reconnected
- Payments and a notification call made prior to 2 p.m. on the day your services were turned off will be restored the same day.
- Payments and a notification call made after 2 p.m. on the day your services were turned off will be restored the next business day (Monday - Friday).
A temporary pause in service can be requested by using the Vacation Turn-On/Turn-Off Request form.
