Water Meters, Hydrants And Usage

Water Meters

Providing the best service begins with safe access to your meter.

Leaks, burst pipes, and other water emergencies can become disastrous when a meter box is not accessible. A clearly visible meter shortens the time needed for a Team Member to respond, especially for residents who aren’t home.

How often is a meter read for billing?

PCU meters transmit data to a utility service vehicle as a Meter Reader drives through the neighborhood. As a result of transmitted data, reading times have improved. Meter-reading dates are listed on individual bills. 

Please Note: Billing is based on actual water used during the prior 28-32 day billing period, not average potential use.

Ensuring the Meter Readers Have Safe Access

A direct path to your meter is needed that’s free of obstructions, overgrown grass, bushes, garden boxes, or other structures.

Pets must be secured and cannot get loose or attack our Meter Reader. All bite incidents are reported to Animal Services for further action. Keeping pets safely inside protects your furry friend and our Team Members.

If your meter is located within a locked area of your yard, contact us to learn about providing access while maintaining security for your property. By law, meter boxes must be accessible at all times.

How do I find my water meter?

Most water meters are located in a box in the front yard, near the street or sidewalk. Remove the box lid and flip up the meter cap to expose the meter face. If it has been awhile, the meter may be under dirt.

Most meter faces have a flow indicator (small, red or black in color, triangular or snowflake in shape). If there is no water being used the flow indicator should be still. If the flow indicator is turning then water is being used in the home or on the property.

Note: There are two different styles of residential meters for Pasco County Utility customers. Both meters have a "flow indicator" to help identify minor leaks. However, each type of meter is read slightly differently. Click here to learn how to read each style of meter.

Pasco County Utilities will replace a meter box or meter box lid for free if it is broken. This service is available year round by placing a request through the Meter Box Repair Request Form.

Hydrants

Pasco County Utilities owns and maintains 8,000 hydrants across the county. The hydrants are part of the utility’s water distribution system of about 1,800 miles of underground water mains, all connected to the water treatment plants.



Water Theft and Illegal Usage

Pasco County has a "Zero-Tolerance Policy" for unauthorized hydrant use or other forms of water theft. 

All instances of theft or tampering may result in citations with fines up to $500 plus restitution, for each and every occurrence, in accordance with Pasco County Ordinance (Ch. 110, Article II., Sec. 110-36 (e)

Please report hydrant tampering, open hydrants, or other forms of water theft by using the online reporting form, calling the Utilities Code Enforcement Officer at (813) 235-6012, Ext. 1935, or by mail to the Pasco County Utilities Administration Building, attention: Utilities Code Enforcement, at 19420 Central Boulevard Land O’ Lakes, FL 34637.

Hydrant Meters

Hydrant meters may be available to provide service for up to six months to construction sites or other locations where temporary water service is needed. No private meters or direct access may be connected to Pasco County’s water hydrants or other water distribution equipment.

Requests for installation of a portable hydrant meter may be submitted using the online form.